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09-06-2016 06:49 AM

OLD PRAIRIE RED NECK

Re: LHS staff

Quote:

Originally Posted by reo

Our local Canadian Tire has a big sign up at the entrance of their parking lot stating "if we have to order it, you save 10 percent".

Cool! Can they order me a new Saito 100Ti? With %10 off?

Just kidding!

09-04-2016 08:47 AM

reo

Re: LHS staff

Our local Canadian Tire has a big sign up at the entrance of their parking lot stating "if we have to order it, you save 10 percent".

09-03-2016 11:46 PM

Arceenut

Re: LHS staff

I would like to support our local hobby stores BUT. Too many times I have gone to the store to find they are 'out of stock'. "We can order the (part) for you and we can have it here by (Friday). The thing is. I can order it myself and have it by (Wednesday) and it will arrive at my door. If I go the LHS route I would pay the same price as I would ordering it myself and paying the shipping AND have to go back to the LHS to pick it up. I know it is very difficult for any establishment to carry everything but the parts I needed were common items. After a few times of this and one would no longer bother with even going to the LHS first but to order on line immediately. (This can be done late in the evening after finding I need something after a late session in the shop). I feel for the LHS trying to stay in business and making a profit but I think the days of the local hobby store is numbered?

09-03-2016 01:20 PM

4*60

Re: LHS staff

They may not have lied. They may have ordered but with new owner and new supplier accounts the distributor wasn't going to ship until it got sorted out. Then when it did it would be foolish for them to just go ahead with old orders at the lhs. I would give them credit for knowing what you wanted after all that and give the owners a chance in the future.

09-03-2016 11:50 AM

aquila

Re: LHS staff

Here is my gripe with LHS's......
I went into our LHS here in Abbotsford (we only have one) in May. I told them I needed six hitec standard servo's (can't remember the numbers but I gave them the model number), 2 high torque mini servos, and a receiver. Nothing was in stock and that was ok. They quoted me some prices, the prices on the 2 mini servo's and the receiver were inline with Great Hobbies and Hobby Wholesale but the standard servo's were nearly double the price. I showed them the online price and they claimed that was the same price they paid for them. I asked what they could do (they aren't expensive servo's, but with 6 of them their price difference was $72, more than enough to justify shipping from GH). They brought the price down to $3 more than GH and I said that's fine, I'd rather support the LHS.
They said "order will go in Monday, they should be here by Friday".
I figured great, no rush but I figured a one week turnaround was awesome.
So the first week goes by and I call, no they haven't come in yet, next order in is Friday. No worries, no rush. Wait until the following Saturday and call. Sorry, not sure when they'll be in.
I'm wondering what gives. I was told a week, now two weeks have passed and they don't know when they'll be in?
So I wait 2 more weeks, call, your order is placed, it was placed when you ordered them, but we're not sure when they're coming. So I questioned how does 1 week turn into 1 month and you don't know when they'll be here?
Then I was informed that the store was changing owners and they were having a tough time getting accounts set up to place orders so I asked again "So are my servo's ordered then?" I was told yes they are ordered. Fine, I wait again.
4 more weeks go by and still nothing, so I make a post on their facebook page.

Quote:

So it's been over two months since I ordered servos and a receiver that I was told roughly one week. Then each week after told one more week. Then told the store is changing owners, one more week. That was four weeks ago. Should I just buy product elsewhere?

They sent me a private message

Quote:

LHS
I apologize sincerely for the delay, the change over is taking a lot more time than we had anticipated. As of now I do not know a date as to when we will receive the order. We do not want to lose you as a customer however it is understandable if you need the to source your parts somewhere else in the meantime. Again, I am very sorry we hope to have this rectified as soon as possible.

I replied back:

Quote:

I don't understand why an ownership change would affect my order. I was told it would be ordered that Monday. when I called a week later to ask if it had come in I was told not yet but it has been ordered and should be in on the next shipment. New owners or not unless it was never ordered and I was lied to I don't understand why it hasn't arrived. In two months time I'd find it difficult to believe that nothing has been ordered or received for the store. I would think in order to stay in business you'd have to restock supply more often than every few months.

They respond with:

Quote:

We have a huge order pending, however because of all the accounts needing to be transferred over we are not able to receive anything until its all done. I'm sorry for the inconvenience to you.

So an order Pending is not really "Ordered" is it. Still doesn't really make me feel like the truth is being told. 2 months with no stock coming in makes it pretty tough to keep sales going. Further to that, I own a business, it's never taken me more than a day to get accounts set up with credit checks.

I replied to them with:

Quote:

It's not so much the lateness on the parts. It's the fact that twice I have been flat out told the parts are ordered. Not order pending. Skirting around things like that isn't exactly being honest with customers is it. Not the best business model, particularly for new owners. I'll get my parts elsewhere.

So I figure it's a dead issue at this point, I get my parts somewhere else.
Then on August 11th they call me and leave a voice mail telling me that they are finally placing an order and want to know if I still want my parts.
This confirms that they spent those first 2 months lying to me about my stuff actually being ordered. Had they been honest about it at the beginning I'd have probably still said ok, no problem, I'm in no rush so get your business affairs in order and I'll get the parts once things are up and running. Keep in mind that their first comment to me on July 25 was that "As of now I do not know a date as to when we will receive the order."
So at that point, 2 months in they were still telling me that they were ordered, they just don't know when it will be in.

I ended up leaving a bad review on Facebook and they responded saying that in the end the store didn't sell and blah blah blah. They claimed that the staff didn't know the store was being sold, yet the girl who took my order and told me 1 week is also the one who was replying to me in messages telling me that the store was being sold and accounts were being set up etc.

I'm out of LHS options in reasonable proximity to me. There are a couple decent ones across the bridge but between drive time/gas, and bridge tolls, I might as well pay for shipping anyway from somewhere else. A new hobby store has opened in Red Deer, the owner there always treated me good when I dealt with the old hobby store in Red Deer that he worked in, so I'll support him.

One would think that with the ease of online shopping, all business's would try to ensure their customer service is impeccable, but more and more they seem to have adopted the attitude that "if we ---- of this guy another one will just come into the store tomorrow and we can sell them stuff".

Unbelievable.

On, and yes, I didn't name the LHS, but it's easy to figure out, it's the only one in Abbotsford and frankly I don't care if anyone figures it out. It's not slander, it's another prime example of poor business practices.

09-03-2016 09:00 AM

OLD PRAIRIE RED NECK

Re: LHS staff

Exactly!

So I went to the other store with the knowledgeable, helpful guys behind the counter and as per previous experience there, what I wanted was not in stock and had to be ordered from their eastern warehouse directly. I was told it would take 2 weeks and it only took 4 1/2 weeks but came with a nice little gift!

Nice touch!

09-01-2016 01:22 PM

Ramz

Re: LHS staff

"No, I was hoping you would be able to find the part number. It's for a Saito FG11."

I spent approx. 2 years working in a lhs as a counterman/tech support guy and after reading the original post, it took all of my will power to not yell at my monitor. All the salesperson had to do was, after you said it's for a FG11, find out what the crank shaft size was. Problem solved. Horizon often lists information like that on their website. If not, there is always the option to check in stock items or lastly, the dreaded abyss that is internet discussion forums.

07-22-2016 08:05 AM

Max

Re: LHS staff

Lets stay on subject, gents. Please.

07-21-2016 09:12 PM

Mike Sebastien

Re: LHS staff

Quote:

Originally Posted by hellyeh

So now it appears that the fella that was accusing someone else of being a bully , is the one that is providing nothing to the conversation than poor sarcasm . In case you are wondering Mike , yes , I am referring to you .

I have gone thru some very difficult stuff in my life recently and it has made me realize that that this really doesn't matter. You may think I have been sarcastic, yea whatever, don't care.

07-21-2016 08:52 AM

hellyeh

Re: LHS staff

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