[marcham]

Thanks to the current government, Canada Post has to become profitable as a crown corporation, whereas in years past crown corporations either had a balanced budget or operated at a lost.

FYI, a damaged package can be marked "return to sender - damaged" and the return shipping is free. Alternatively, keep the damaged parcel, take photos and the shipper has to file a claim, it may take up to 6 months. I have had damaged goods come in from the US 2 in the last few years, every time the shipper simply sent me the items again as it's not worth their time and money to deal with a USPS claim.

If the package was damaged by USPS, Canada Post would have affixed a label to the box indicating the nature of the damage when it arrived to the canadian sorting centre. But even if Canada Post caused the damage, the sender has to file the claim with the origin shipper (USPS).