[Martyno]

I have to give praise to Horizon for helping me out with a "lost in the mail" mystery.

Without going into all the details, some units in a pkge of several went missing between leaving my hands here in Canada and being received in Champaign.

It would have been impossible to prove to CanPost that I had sent x units and only y arrived ... not a total loss, hence no good grounds for a claim.

Fortunately, in the spirit of customer service, Horizon is making up the x-y difference.

Although I have had good service before from them, you can't get better than this.

[rusty33]

Sounds like 'above and beyond'. Well done.

[SpaceCowboy]

..........

[Max]

They serviced my 1 year old radio, corrected a mfg defect as well as replaced my antenna for free, and shipped it back to me at thier expense (all I had to do was pay to get it there and that cost me 20 bucks.)

Chalk that up as a good experience for me!

[fsone]

Always have had good service with horizon hobbies.John Adams is a great guy to speak with and very knowledgeable.Sent a e-mail to him he personally gave me a phone call back.That's service!!