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12-14-2012, 08:21 PM | #11 |
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Re: ordered a peak models yak 54 v4 30 cc
got it today
box crunched ! cowl cracked some wing damage thing was not packed very well no bubble wrap kinda disappointing |
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12-16-2012, 01:25 PM | #13 |
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Re: ordered a peak models yak 54 v4 30 cc
Ya me too
Aeroworks next time My cheap side took over I guess |
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12-17-2012, 09:55 AM | #15 |
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Re: ordered a peak models yak 54 v4 30 cc
i got an email from peak this am so we shall see what happens
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12-18-2012, 09:48 AM | #16 |
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Re: ordered a peak models yak 54 v4 30 cc
Subject: Re: Yak
Yes, we can see the problem on cowl. Also the demage of the box. We always try our best do good packing for our cusomers. But costums opens the boxes to check , sometimes they do not pack back like we do, so our customer get their plane destroied occasionally. The problem of your cowl is paint be hurted, but will not fall down, and the ring of cowl can be easily fix by glue. Can you fix by yourself ? We will gift you some gifts for free in your next order. Regards, Catherine. this is the reply i received from Peak im pretty sure i paid for an undamaged model |
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12-19-2012, 09:29 PM | #17 |
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Re: ordered a peak models yak 54 v4 30 cc
Dear Sir, good day.
We understand you should have a perfect plane. But we always want provide good after service for all customers. If you do not accept gifts, maybe you can try to find a RC shop near you and fix all the problems, we will pay fix fee. Can you accept this suggestion? Regards, Catherine I TOLD THEM I WOULD LIKE NEW PARTS ?? . |
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01-05-2013, 02:22 PM | #20 |
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Re: ordered a peak models yak 54 v4 30 cc
Sorry to hear about the damage!
Thanks for posting the correspondence. It is usefull to see how a company treats their customers without having to experience it first hand! Did you have to fix the other parts yourself or did they replace them as well?
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