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Old 02-19-2014, 10:51 AM   #1
mogman
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I am: Dave C
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Great Hobbies

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Has anyone had any problems with online ordering from GH recently?
I placed an order on Feb. 12, received the automated confirmation.....then nothing!.
In the past they have always responded quickly to an order and notify if an item is b/ordered.

I've sent 2 e-mails and another one this morning to find the status of the order but no replies so far.
If I don't hear from them today, I'll phone them.

Cheers,
Dave.
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Old 02-19-2014, 10:59 AM   #2
Boatcrazy
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Re: Great Hobbies
I have had a few problems like that in the passed
They have always delt with any problems but sometimes requires a phone call for faster service
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Old 02-19-2014, 11:38 AM   #3
CF105
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I am: Kevin Drayson
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Re: Great Hobbies
Placed an online order with them just last week. Since it qualified, I used the free shipping option. It arrived Monday.

Double-check that everything you ordered was in stock for online purchase. You can also give them a call or send an email. I've always found their customer service to be good.
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Old 02-19-2014, 12:13 PM   #4
chuebner
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I am: Curt H
Join Date: Mar 2007
Location: Imperial & Regina, Sask.
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Re: Great Hobbies
My last order in January from Great Hobbies took 3 weeks to get here.
I ordered the same day from Hobby Wholesale and it arrived in only 5 days. (about same size and dollar value)

My last HK order also took 3 weeks but that can be expected with them.
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Old 02-19-2014, 12:36 PM   #5
mogman
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I am: Dave C
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Re: Great Hobbies
Thanks guys, all sorted now.

Cheers,
Dave.
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Old 02-19-2014, 12:49 PM   #6
grosbeak
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Re: Great Hobbies
Great Hobbies is my LHS - even ordering for in-store pickup can take a long time if their warehouse doesn't have it in stock. Still love the place, though!
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Old 02-19-2014, 01:11 PM   #7
Terry Gauvin
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Re: Great Hobbies
I expereinced an unusal delay a few weeks back. When I enquired they told me that they had updated one of their systems and that caused a back up in orders.
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Old 02-20-2014, 11:51 AM   #8
canadianf1pilot
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I am: Bill Brisson
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Re: Great Hobbies
I could not get shipping on an order I tried to make, had to get from tower
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Old 02-20-2014, 12:29 PM   #9
chuebner
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I am: Curt H
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Re: Great Hobbies
Quote:
Originally Posted by canadianf1pilot View Post
I could not get shipping on an order I tried to make, had to get from tower
Say what????
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Old 02-20-2014, 12:38 PM   #10
bcsaltchucker
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Re: Great Hobbies
horrible service from GH. I tried them out 3 times. 2 times were a disaster

AVOID!
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