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05-07-2010, 07:56 PM | #22 |
RCC Noob
I am: Sylvain H.
Join Date: Oct 2009
Location: Granby,Quebec
Radio of choice:
Hitec Aurora 9 # of RCs: 7
Feedback: 0 / 0%
Posts: 22
Total Props: 0
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Re: Stung By UPS
Same thing happened to me...i bought an e-flite apprentice and the motor was defective...so horizon sent me another one...then got ups fees of 36.00....i told them to shove it and i didn't accept the package...i then contacted Horizon and told them about it...they sent me a motor through USPS..no taxes no duties no broker's fee...
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05-08-2010, 03:45 PM | #23 | ||
RCC Apprentice
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Re: Stung By UPS
I also ran into this.
The problem with Horizon is the “Canada shipping policy”. http://www.horizonhobby.com/Support/.../Shipping.aspx Scroll down and you find: Quote:
Why do all Canadian orders over $50.00 require HH to ship via UPS? I have placed orders with other online vendors upwards of $800.00 via USPS without incident. When using USPS it is accepted that it can take over 18 consecutive days to arrive or more. However since USPS hands off to Canada Post, it is handled by a Government regulated agency and at most, the Canadian Shoppers pay only a $5.00 fee + taxes once cleared by customs. By using UPS you effectively hand off the order to a private company that implement outrageous Brokerage fees. I once placed an order with you that was over 100.00, it was shipped via UPS and in addition to the taxes I had to pay over 45.00 in fees. The Canada Post fee would have been only $5.00. I would like to purchase from you directly, as I am sure many Canadians would if it was not for the extra costs. They replied: Quote:
You mention, "Unfortunately, corporately, we are not comfortable taking a risk higher than $50 for mail service." However, there is the option to add insurance with USPS for the package based on the value of the package. And this insurance could be part of the buyer’s option on check out. When placing an order with other vendors, I always take the extra insurance and pay for it as do thousands of their other customers. Effectively, there is no risk to Horizon Hobbies in any way. I am puzzled that a corporation as large as H.H. would not be aware of this additional service. USPS is a government regulated agency, which hands off the parcel to another regulated agency, Canada Post. A process that is both favored and more affordable to the consumer, thus would increase sales from your warehouses. It remains unclear as to why your policy mandates that you would offer post service only up to 50.00, and then use a private company for larger orders. Never got a response.
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Peace of mind is cheaper than Pieces of Heli F-27 Stryker, Escapade .55, Blade 400, Outrage G5, Outrage 550 |
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05-11-2010, 09:23 PM | #24 |
RCC Contributor
I am: Ovidiu M.
Join Date: Aug 2004
Location: Brampton, Ontario
Feedback: 1 / 100%
Posts: 354
Total Props: 0
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Re: Stung By UPS
Well, untill now, I just exchanged emails with UPS, with their stupid responses.They even pretended not charging taxes, which are clearly printed on their invoice I can't even believe this.What croocks!!!
I'll still keep going. |
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