Horizon Hobby ... kudos for service - RCCanada - Canada Radio Controlled Hobby Forum
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Old 03-31-2010, 08:29 AM   #1
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I am: Martyn W
Join Date: Aug 2005
Location: Wasaga, ON
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Horizon Hobby ... kudos for service

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I have to give praise to Horizon for helping me out with a "lost in the mail" mystery.

Without going into all the details, some units in a pkge of several went missing between leaving my hands here in Canada and being received in Champaign.

It would have been impossible to prove to CanPost that I had sent x units and only y arrived ... not a total loss, hence no good grounds for a claim.

Fortunately, in the spirit of customer service, Horizon is making up the x-y difference.

Although I have had good service before from them, you can't get better than this.
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Old 03-31-2010, 09:43 AM   #2
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Location: winnipeg

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Re: Horizon Hobby ... kudos for service

Sounds like 'above and beyond'. Well done.
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Old 03-31-2010, 11:34 AM   #3
I am: Mike B.
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Location: Brentwood , Ontario
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Question Re: Horizon Hobby ... kudos for service

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Old 03-31-2010, 12:10 PM   #4
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I am: Max P.
Join Date: Feb 2007
Location: Aurora, Ontario
Radio of choice:
JR and Spektrum

Feedback: 20 / 100%
Posts: 13,448
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Re: Horizon Hobby ... kudos for service

They serviced my 1 year old radio, corrected a mfg defect as well as replaced my antenna for free, and shipped it back to me at thier expense (all I had to do was pay to get it there and that cost me 20 bucks.)

Chalk that up as a good experience for me!
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Old 03-31-2010, 05:59 PM   #5
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I am: Norm
Join Date: Nov 2009
Location: Canada
Radio of choice:
Spektrum DX8/DX7
# of RCs: 18+

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Re: Horizon Hobby ... kudos for service

Always have had good service with horizon hobbies.John Adams is a great guy to speak with and very knowledgeable.Sent a e-mail to him he personally gave me a phone call back.That's service!!
Keep Smilin Keep Flyin
There's No Life Like It!!!
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