Horizon Hobby - another thumbs up - RCCanada - Canada Radio Controlled Hobby Forum
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Old 03-31-2010, 06:35 PM   #1
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I am: Mark E
Join Date: Oct 2008
Location: Cambridge, ON
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JR 12X
# of RCs: 20+

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Horizon Hobby - another thumbs up

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I had 3 different pieces of electronics that have accumulated over the last year that needed attention - a 2.4 GHz antenna, a 8900G tail servo, and a spectrum voltage regulator.

I filled out the new Horizon Hobby online repair request form, printed out the subsequent repair request and popped all three in the mail ($11).

Horizon sent me an email on the 26th of this month stating they had received my items. Their website shows a current turn around time of 5 working days for electronic repair. Well, today I get a call from a Larry Ince in the service department telling me that the items I sent, do indeed have issues. He indicated they will be replacing these items at no cost. I also received an email later today indicating my items had been shipped out to me.

If you do the math, it was exactly a 5 day turn around - if you include the weekend!

These guys really do know how to treat their customers. There's a reason I've become loyal to my JR/Spectrum products, and this kind of service just confirms it.
Hespeler Model Aviators

This is my helicopter. There are many like it but, this one is mine.
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Old 03-31-2010, 06:40 PM   #2
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I am: Andrew Coholic
Join Date: Sep 2002
Location: Timmins, Northern Ontario
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Re: Horizon Hobby - another thumbs up

Yes, I like to deal with Horizon as well. They have excellent service!

Andrew Coholic -MAAC #26287L

1/2A to giant scale, IMAC, SAM, R/C sport, turbine jets, Heli's...
if its got a wing or two and an engine - I like it!
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Old 03-31-2010, 06:54 PM   #3
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Location: Ottawa, Ontario

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Thumbs down Re: Horizon Hobby - another thumbs up

They just turned me down on warranty repair of a 40A ESC. I am convinced there is something wrong with its current limiting circuit and that is why it failed.

Not impressed with Horizon Hobby.
MAAC 80229
Per Ardua Ad Astra
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