VXL-3S warranty - RCCanada - Canada Radio Controlled Hobby Forum
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Old 11-06-2010, 04:17 PM   #1
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VXL-3S warranty

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Well, my Vxl-3s in my slash 4x4 caught fire today, and melted the case and a bit of the chassis, SO...

Was wondering if anyone has sent one of these back to traxxas, and what the procedure was? did they honor the warranty?

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Old 11-06-2010, 10:12 PM   #2
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Re: VXL-3S warranty

VXL-3s Warranty Information
Traxxas warrants your Traxxas electronic component to be free from
defects in materials or workmanship for a period of thirty (30) days
from the date of purchase. Before returning any product for warranty
service, please contact our service department (1-888-TRAXXAS)* to
discuss the problem you are having with the product. After contacting
Traxxas, send the defective unit along with your proof of purchase
indicating the date purchased, your return address, e-mail, a daytime
phone number, and a brief description of the problem to:
1100 Klein Road
Plano, TX 75074
If the component is found to be defective, it will be repaired or
replaced at no charge. The warranty does not cover damage caused
by the following:
• Allowing water, moisture, or other foreign material to enter speed
control or get onto PC board.
• Using other than 4 to 9-cells NiMH or 2S to 3S LiPo (4.8-11 volts)
input voltage.
• Removing the stock battery connectors.
• Using the same gender connectors on the speed control’s motor and
battery connections.
• Cross-connection of the battery/motor(s).
• Reverse voltage application.
• Incorrect installation or wiring.
• Components worn by use.
• Short-circuiting the heat sinks.
• Use without the heat sinks.
• Splices to the input wire harness.
• Disassembling the case.
• Excessive force when using the EZ-Set button.
• Tampering with the internal electronics.
• Incorrect wiring of an FET servo.
• Allowing exposed wiring to short-circuit.
• Any damage caused by crash, flooding, or act of God.
In no case shall our liability exceed the product’s original cost.
We reserve the right to modify warranty provisions without notice. All
warranty claims will be handled by Traxxas. Because Traxxas has no
control over the use and future installations of the VXL-3s, no liability
may be assumed nor will be accepted for damage resulting from the
use of this product. Every ESC is thoroughly tested and cycled before
leaving the Traxxas facility and is, therefore, considered operational.
By the act of operating/connecting speed control, the user accepts
all resulting liability. Traxxas makes no other warranties expressed or
implied. This warranty gives you specific legal rights which vary from
state to state. After the expiration of the standard 30-day warranty,
use the Traxxas Lifetime Electronics Warranty to cover service and
repairs. Documents and forms are provided with your VXL-3s.
If you have questions or need technical assistance, call Traxxas at
(1-888-872-9927) (U.S. residents only)
Traxxas, 1100 Klein Road, Plano, TX 75074, Phone: 972-265-8000, Fax: 972-265-8011, e-mail: support@Traxxas.com
*U.S. Customers Only
Traxxas High Current Connector
Your VXL-3s is equipped with the Traxxas High-Current Connector. Standard
connectors restrict current flow and are not capable of delivering the power
needed to maximize the output of the VXL-3s. The Traxxas connector’s goldplated
terminals with a large contact surfaces ensure positive current flow with
the least amount of resistance. Secure, long-lasting, and easy to grip, the Traxxas
connector is engineered to extract all the power your battery has to give.
To run this system, your batteries must be equipped with Traxxas High-Current
Connectors. Batteries can either be purchased new with Traxxas connectors
installed or Traxxas connectors can be purchased to install on battery packs you
already own. For best performance, your system requires NiMH battery packs that
have cells rated for high discharge and use high-quality, low-resistance assembly
techniques. Cheaply made battery packs do not retain their performance
characteristics after repeated uses in high-powered electric applications. They will
lose their punch and run time and may require frequent replacement. In addition,
poor-quality, high-resistance cell connectors could fail, requiring disassembly and
repair. The main goal is to reduce all sources of high resistance in the pack. This
includes the connector, the wire, and the bars attaching the cells together. High
pack resistance will create additional heat and rob you of the full power the cells
are capable of producing.
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Old 11-06-2010, 10:25 PM   #3
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Re: VXL-3S warranty

Saw that, thanks.. Anyone dealt with traxxas before? Is it painless or is it going to be a fight to get this thing warrantied?
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Old 11-07-2010, 12:02 AM   #4
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Re: VXL-3S warranty

If you meet the warranty requirements (30 days) then it should be pretty painless.
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Old 11-07-2010, 07:25 AM   #5
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Re: VXL-3S warranty

Originally Posted by waylander View Post
If you meet the warranty requirements (30 days) then it should be pretty painless.
Thinking more of this option: Traxxas Lifetime Electronics Warranty
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Old 11-18-2010, 02:32 AM   #6
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Re: VXL-3S warranty

it's $45usd maximum, with a possible charge for international shipping... if they say it's un modded then it's $20 and a possible international charge.

american customers just print out the form, and stick a $20 money order in the envelope, wait a couple days and get a new one.

i've heard mixed reports on being charged a couple extra bucks for shipping back to canada.

been sitting on a broken VXL ESC myself for a while. been too busy, or too poor when not busy to send it in.

.. post your results if you do.

Cheers, eh!
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