KUDOS to Horizon Hobby - Page 2 - RCCanada - Canada Radio Controlled Hobby Forum
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Old 09-25-2011, 11:01 AM   #11
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Re: KUDOS to Horizon Hobby

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Originally Posted by ogopogo View Post
I know that there have been issues with the DX8 that shouldn't have come to market. Someone failed for sure. I am in the electronics manufacturing industry and I understand the pressures to get the latest device out to the retail channels.
This is a profound statement. For veterans in the hobby, it wouldn't be difficult to know something was wrong with the new technology, but for a newbie, it cound severely alter the way they approach (or even stay in) the hobby.

I've been told that in the past some manufacturers (retailers) have ducked responsibility for "errors of their ways". Kudos for keeping the end user in the loop.
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Old 09-25-2011, 01:05 PM   #12
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Re: KUDOS to Horizon Hobby

Originally Posted by luv2flyrc View Post
You're one of the few then.


Worst service- actually nonservice and totally washing your hands of things is more like it - consistently from The Evil Empire.

Best service came equally from Horizon Hobby and Sig.
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Old 09-27-2011, 10:09 AM   #13
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Re: KUDOS to Horizon Hobby

The customer service I have experienced with Horizon Hobby has won them my loyalty.

Service sells. Whenever I needed anything or even when I messed up, they did a fantastic job making it right.
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