FG listens to the consumer... - RCCanada - Canada Radio Controlled Hobby Forum
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Old 04-06-2005, 12:36 PM   #1
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FG listens to the consumer...

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I just got an email from an FG rep after I voiced my concerns about the possible defective material, design of this product and poor customer service that Advance Hobbies had given me and sure enough they listened and appologized for my heartache that I endure after my experience.

As many of you had read in my previous post, the defective material I encountered was the starter rachet which had broken in half after the first or second tank. I can't remember anymore because it's been so long ago!!! So FG is going to send me a STARTER FOR FREE no cost and they are shipping it directly to Advance Hobbies so they can give it to me in person.
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Old 04-06-2005, 01:21 PM   #2
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This is great news to all of us!!! It's nice to see what FG is doing for you and I hope none of us have to go through this situation.Let us know when you get it and the truck is running again.

We should have a 1/6 meet sometime in the future. In the dirt of course!!!!

A day well in advance most of us can meet up. Others will be welcome as well of course!! MT's and Buggies.

Any dates in mind, Let me know and we can start from there.
Elcon Cleon w/air brakes
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Old 04-06-2005, 04:16 PM   #3
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If FG's cost so much i think they SHOULD send you free replacements
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Old 04-06-2005, 05:02 PM   #4
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Cost is part of the game. Customer Service is essential
Glad to hear they are a stand up company.
Definately want to hear the final outcome
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Old 04-06-2005, 05:03 PM   #5
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Nice.. and I like the slap that Advance takes.. they have to give it to you hehe ... nice.. Hobby shops should be held more accountable for things like that. I have not heard of that support from a company before.. That is great.
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Old 04-08-2005, 06:48 AM   #6
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I am definately glad to hear that. My started rachet also broke when the truck was new but I ended up buying another one because I didn't want to wait. Maybe next time I will contact FG as well.
FG F-1

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