|02-22-2006, 10:45 AM||#1|
Join Date: Dec 2005
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Heads UP! Beware!
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I have purchased the odd hard to get item from a company called 2CoolRC. I ordered a few small items and a carbon fiber chassis that according to them was on back order after I had paid and the other items were delivered. That was back in Nov-Dec of 05.I received the small items but the chassis was on back order and would be sent ASAP. I had stayed in contact every few weeks and I decided to change the order around so I could get something instead of waiting, as I was told that there was a list and it would be filed in order from date of purchase. Well for the last month no answer e-mails or phone calls. There web site suggests that there behind because of the large number of orders. I just called and there voice mail is full and no one what there to answer. Not even a secretary.
I am not starting this to bash them, but I would like to warn anyone that may be interested in dealing with them. At the moment no one is available and no one is returning my calls/e-mails. I figure I'll wait a few more weeks before I take any major action towards them on the funds/items owed to me. If anyone has in interest in dealing with them please hold out for the moment until there situation is figured out. At the start they were great returning calls and e-mails. Maybe they are overwelmed and are behind...Maybe not... There site is www.2coolrc.com . If there is anyone else having issues with them let me know.
Thanks and Beware.
I was updated to the reason why things are up in the air. The Following is very important for those that use PayPal ...The info was an e-mails in responce to some question i had asked.
Thank you Jay for your help. Unfortunatley because of this, I am sort handed and absolutly buried trying to take care of it all. We are right now intalling our new REAL bank credit card processor. One that IS subject to banking law.
We are a small company that this has almost put us out of business. For those who have paid orders with us that have not been shipped,we are asking them to dispute the charge with Paypal or their credit card company and get their money back. We had heard horror stories about Paypal for years but figured sence we have a perfect history with them for five years, we were safe. This was a huge mistake.
I have included a few links to websites about many other companies that have been fried this way.
I hope this helps others so that they don't get caught up in anything like this. www.2coolrc.com is trying to fix and or save what business they can. Next week they should be up and running with there new Bank info and setup. Any orders that are pending are pretty much up in the air, and for that reason consider them void. Contact your credit card company and let then know the situation. Give www.2coolrc.com a call or e-mail before you order and they will offer further info as to when orders will be taken. Hope this helps....
A mans word is everything!
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