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Old 01-16-2008, 12:03 PM   #1
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i just got off the phone with Henry at the zoom room.

super nice guy ordered me some losi springs over the phone.

and with no credit info at all.

he just told me he would call when they came in.

i tell you people like that are a dying breed.

thanks Henry.

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Old 01-16-2008, 12:17 PM   #2
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To me thats what customer service is supposed to be isnt it???
My LHS orders anything anyone wants...If anyone ever asked my credit info when ordering R/C stuff, I would nicely tell em to stuff it!!!
I can understand no store wants to get "stuck" with stuff, but our LHS is ALLOWED to return things...
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Old 01-16-2008, 02:45 PM   #3
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Yeah Henry and Roz are both excellent to deal with.

I have been dealing w/ Zoom Room for close to a year now. The new store is so much nicer, if you haven't seen it yet. The old one was nice because it was well stocked, but man it was cramped.

I mostly do my parts ordering over email (because im at the computer during the day @ work) and well it cuts down on long distance phone calls. Plus Roz / Henry are free to check emails at their convience vs dealing with someone on the phone right at that moment.

From working in a retail business as well, when we order parts we only ask for a first name and phone number to contact when it comes in the following day or the following week. Some times people come back w/o a phone call, some we never ever hear from again. I sell GM parts if you were wondering...lol.
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Old 01-16-2008, 02:52 PM   #4
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Henry and the entire gang at Zoom Room are great.
RCCO - Radio Control Crawlers of Ontario

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Old 01-16-2008, 02:57 PM   #5
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I have only had good experiences dealing with ZoomRoom.
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Old 01-16-2008, 03:54 PM   #6

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Zoom Room........

I have been going to The Zoom Room for almost a year now......there know how is top notch,and will order anything you need(should be there in a week depending on what day you order)

Speaking of which,I need glow plug's and bearings LOL........see you soon Zoom he he he
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Old 01-16-2008, 05:41 PM   #7
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i work in t.o and live in alliston the zoom room is the only hobby shop i go to the service is top notch
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