JR Radio Service - RCCanada - Canada Radio Controlled Hobby Forum
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Old 12-05-2013, 09:03 AM   #1
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I am: alan d
Join Date: Apr 2004
Location: Delhi, Ontario (South Western )

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JR Radio Service

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I just received my JR XP9303 back from Horizon Hobby. I purchased this radio back in 2007 or 8 and when I plugged in a battery after not using it for a couple of years (been away from the hobby) the switch didn't work. Thought about buying a new 2.4 radio but also saw that I could bring the 9303 up to date with a new module. So I sent it in expecting to pay a lot to get it fixed. The radio was repaired and the quote from the service tech "In the interest of customer and product support. No charge for repair" ... All I paid for was shipping!!! Talk about a welcome back to the hobby.
Thank you horizon hobby!
Alan Daly
Otterville Flying Club
MAAC 69935
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Old 12-05-2013, 09:31 AM   #2
RCC Pro Contributor
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I am: Dave H
Join Date: Apr 2006
Location: Lacombe, Alberta
Radio of choice:
JR 12X / Futaba 18MZ
# of RCs: +20

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Posts: 1,732
Total Props: 5
Re: JR Radio Service

That's great Alan, it's nice to hear a positive outcome once in a while !!

Thx for sharing
RV-8'ting and loving it!!
**Trout Farm Flyers**
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Old 03-11-2014, 02:42 PM   #3
RCC Junior Contributor
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I am: Dave H
Join Date: Dec 2010
Location: Ottawa, ON
Radio of choice:
JR 9303 2.4
# of RCs: 10

Feedback: 1 / 100%
Posts: 148
Total Props: 0
Re: JR Radio Service

Glad to hear they are still providing such a High level of service , I had similar experience a couple of years ago , a low battery voltage had corrupted the menu board on my JR 9303 and it only cost me the shipping to them , I had it back in my hands 14 days after sending it to them repaired , they replaced the board and replaced the battery with an upgraded battery all at N/C and I was 2 years out of warranty.
We Often hear about bad service experiences , nice to see positive ones !
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