Quality purchases pay. - RCCanada - Canada Radio Controlled Hobby Forum
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Electronics Discuss radios, chargers, etc...

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Old 03-12-2006, 04:28 PM   #1
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I am: Albert P.
Join Date: Dec 2002
Location: Montreal - Quebec

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Quality purchases pay.

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I had my Futaba 9CAP for 4 years.
In the first two years it developed one or two little blisters in the silver plastic face. No problem...
But this winter I discovered too many more have popped up. I dug my invoice and found that the warranty was 2 years. Anyhow, they were ugly.
So I sent the radio to Futaba Service in the US explaining the problem and attaching a copy of the invoice.
The beggining of the quality service started when I received an e-mail telling me they had received it and giving me a tracking number.
And lo and behold I had it back after 3 weeks.
They had changed the faceplate, the antenna was replaced because it was a bit stiff, re-tuned, changed the output transistor, added a frequency flag and holder and tested the complete transmitter.
The invoice was 0.00 for repairs "under warranty".
Would I continue to buy Futaba products? You bet!
Once my hands and knees stop shaking I take the planes out of the car.
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Old 03-12-2006, 05:03 PM   #2
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I am: Brian R
Join Date: Mar 2005
Location: Blackfalds, Alberta, Can. Planet Earth

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good to hear. I too have a 9c radio that the faceplate is blistering on, should send it in for a checkup too.
Awww crap my rudder fell off.
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