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Old 04-25-2006, 11:29 PM   #1
Dave Larkin
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Since the turn of the year I have had weird service (or lack thereof) from Canada Post. As a youngster in England, living in the suburbs, and with pocket money at about 35c a week, I found I could best afford, and enjoy, a range of kits called the FROG Juniors. These were about 12 inches span and rubber powered. Well, a few people in the UK are now making these kits again so I ordered some. But they don't seem to arrive in Ontario. I contacted the vendor and he sent me a replacement and that too didn't arrive. The vendor, Steve Brannon of Replikit, says that he has no problems except with Ontario - he has sent 8 orders there and none arrived. Supposedly the last order (sent airmail and registered) was returned to England, but it hasn't reached him. I have had other orders, like books, which come through, and also orders which come from Australia or New Zealand and which go through Vancouver. So the problem is in Mississauga. There the Post Office now (since 911) has staff which sort the mail and reject it if it isn't to their liking . They are particularly looking for correct addresses (both recipient and sender) and for customs labels. I know my parcels have the correct address and customs labelling. I fail to see how a twelve inch rubber powered model with a 3 1/2 inch plastic prop and weighing under an ounce, is a terrorist threat, but they seem to think so. Then again the parcels aren't being succesfully returned to the sender which makes one wonder about sticky fingers.

Canada Post say they are investigating this, but there are no results to date.

Is anyone else having this trouble?
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Old 04-26-2006, 02:18 PM   #2
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All the Al Kaida resident in Onterryairyairyo are diverting them for nefarious purposes
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Old 04-26-2006, 02:44 PM   #3
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Yeah, I heard that if you hit the CN tower with 10 of these it will come down, so they just need 2 more.

How about doing a FedEx on one of these? just to see what happens
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Old 04-29-2006, 09:31 PM   #4
Dave Larkin
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I've just heard from the shipper that the last package was returned to him at his address, which was marked on the parcel, with a sticker saying that it was undeliverable because it had no return address! One is left with the impression that if you don't have an IQ, they can find a job for you in some parts of Canada Post.

I'm still waiting to hear from the Canada Post Customer Service lady who was supposed to call me on Friday, but didn't.

As for using FedEx, why would one ever want to use a courier on a cross-border shipment and go through the expense of brokers fees? You only have to learn that lesson once.
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Old 05-03-2006, 02:08 PM   #5
Dave Larkin
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I'm still working on my problem with Canada Post. No help whatsoever from them but it now appears that there is an interesting system problem:

Royal Mail put a barcode on the package and this barcode contains all the relevant information including the sender's address. In Canada, Canada Post in the Customs sorting area in Mississauga, can not read this bar code, but they know the return address is in it. Accordingly if they see the barcode, they reject the package as having no return address, regardless of whether the return address was on the package, as it was on mine.

A new wrinkle, which may bear on this, is that Canada Post will only accept as valid addresses, addresses which contain the full name of the sender and addressee. None of this slipshod initials stuff that we've been using for 150 years.

Doesn't this give you a warm fuzzy feeling about our Crown Corporations?

In our local Post Office I've asked them to take down the sign "International Mail - We deliver". There's a government department which deals with deceptive advertizing. Maybe I should contact them, but not by Canada Post.
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Old 05-04-2006, 12:26 PM   #6
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Lots of flaws in their "system" alright, got worse when they partnered up with Purolator. Decades ago, I knew a woman who worked in Customer Service; every time she solved a problem for a customer, it was seen as an attack everyone else's jobs! She eventually developed a thick enough skin so that complaints about her doing her job properly just bounced off, and she retired, proud of the chaos she generated there. Purolator was able to make parts of the place more efficient, which again made the old CP managers angry. I suggest that this is why you are having trouble, there is a pi$$1ng match going on in Mississauga...

The only time I ever made headway with the post office was by standing out in the middle of the floor and hollering my head off at the local manager; only then did I get my mail...

Good luck Dave...
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