Fantastic service from Hangar 9!! - RCCanada - Canada Radio Controlled Hobby Forum
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Old 04-28-2006, 06:27 PM   #1
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Fantastic service from Hangar 9!!

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Here's a copy of the email I received from Horizon Hobby in response to the cracked cowl that was in my new 80" Hangar 9 J-3 Cub ARF...

Thank you for your recent email.
A new cowl was placed on backorder for you. Go ahead and use the cowl that came with the kit and when we get new cowls in we will get one out to you. If you have any further questions please feel free to give us a call at 1-877-504-0233.

Product Support Team Member
Horizon Hobby
4105 Fieldstone Rd.
Champaign, IL 61822

My first experience with a Hangar 9 ARF is proving to be a very positive one!! Great looking plane and even better service!!
Steve Hayes, MAAC 51896
4206'15"N 8305'40"W

Sun Parlor RC Flyers Tower Field
4210'13"N 8302'49"W

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Old 04-28-2006, 07:37 PM   #2
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Absolutely..I sent my aging 8103 in to their service dept (it was one of the very first ones out..). The case was brittle and cracked in several places, and the original lithium battery was still in there..still working...but it was time to get them changed....

They replaced the case under warranty (its gotta be at least 8 years old ! ), changed the cell, a blown fuse, a broken battery connector that they found, checked out the electronics, and it was only $37 including return shipping !!!!!

I'm just astounded at how much they did for so little !!!!!!

I give them three thumbs up !!!!!

The sooner you fall behind, the more time you will have to catch up.
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Old 04-28-2006, 10:18 PM   #3
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Horizon Hobby is excellent for standing behind there products. They have an almost no questions asked policy.
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