|01-19-2007, 05:30 PM||#1|
RCC Supreme Contributor
I am: Craig K
Join Date: Sep 2002
Location: Sault Ste. Marie
Radio of choice:
# of RCs: 7
Feedback: 2 / 100%
Total Props: 0
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I bought a Berg 4L from Zebra hobbies in November
Received it in due order from Henry and it was a little flakey but seemed to work ok
Anyway, making a long story longer, after getting through Christmas and all, I dragged the e-stuff back oput and proceeded to get set.
So the receiver would not work - the rudder would not respond.
I sent out a couple of emails to Zebra and Castle to find out the options.
Henry at Zebra got back to me within hours - cool
Following his advice I called Castle - today (Friday) around noon.
Also received an email from them telling me to send it in.
Anyway, after having a very pleasant conversation with the tech guy at Castle, I have a replacement receiver in the mail - I received an email confirmation of the shipment within an hour of hanging up the phone
Kudos to all
Just thought I'd share some very positive customer service
MAAC #9467L IMAC 3706
Aeroworks 35% Yellow Extra 260, DL 100
JR 9503 2.4
|01-20-2007, 09:12 AM||#3|
RCC Senior Contributor
I am: Dave D
Join Date: May 2005
Feedback: 1 / 100%
Total Props: 1
I shorted out a 4L and let the smoke out. I sent it to Castle and told them what I did. The reciever was replaced under warranty(free). What a great company to deal with. They have amazing products also.
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