D.A customer service - RCCanada - Canada Radio Controlled Hobby Forum
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Old 06-13-2007, 12:59 PM   #1
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I am: Colin Munkley
Join Date: Jan 2006
Location: Komoka, Ontario
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D.A customer service

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I ordered a bunch of stuff from D.A it took four days to get here they gave me a deal as well, I deal mostly with Jeff, however when everthing arrived I was missing the header for the Comp Arf, its a special drop and twist, I called Jeff he realised what had happened and promised to send it ASAP. I called them at 1.30 pm yestrday (Tuesday) and today (Wednesday) at 12.30 P.m I had a package from them.....and they got the shipping too, now thats customer service...plus they always have what I need in stock....TOP GUY,S........Colin.
When I grow up I want to be a pilot!!
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Old 06-13-2007, 02:15 PM   #2
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I am: dick
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Wish i could get service like that Bought a used ZDZ -80 last winter it needed a cyl - head 197.00 US had to order from RC SHOW CASE FeB 15
said it had to come from CHEK -REPLUBLIC 4phone calls 3 e- mails still waiting Dick
Dick.Koning FlyingTigers Rc
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Old 06-13-2007, 07:30 PM   #3
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I am: Jim Brown
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I have to agree.

A couple of years ago, I purchased a plane with a DA-50 from a fellow club member. We could not get the engine to run at all. Finally sent it in to DA and they fixed it. And they upgraded it at the same time (it was one of the early engines.) All at no charge, 'cept the shipping to them.

Last month, I noticed that the engine did not sound right (loud clicking at idle.) Shipped the engine to to DA. Turns out that I probably mixed too little oil in my last batch. They had to replace the entire cylinder, the piston, piston ring and the wrist pin and clips. They also replaced the shielding on the spark plug wire, at my request. Total charge: $221.00 US (plus shipping.) Just got it back this week, but would have had it back a lot sooner if I had remembered to include my contact information. Silly me.

All in all, excellent service and reasonable repair costs.

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