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Old 09-05-2008, 08:53 AM   #1
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good service

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Long story
while at the Toledo Show last year, I was scoping out goodies for my 35% Katana and stumbled acrosss a booth with some really sweet and inexpensive aluminum hub wheels, matching mains and tail wheels.
Cheap too.
So I bought them, being frugal and all.

anyway over the course of the summer, one of the tires became chipped foam.

I sent the store an email stating same.
The store is:
J&R Hobby Hardware
201 Adrienne Court
Blackwood, NJ 08012

and they are on the 'net

Ron (I guess the R) sent me a note back, send them the pair and they would replace them no charge.

Very nice, I didn't expect that.
So I thought I'd share a positive customer experience here.
Craig 4850
MAAC #9467L IMAC 3706
Aeroworks 35% Yellow Extra 260, DL 100
JR 9503 2.4
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Old 09-05-2008, 10:04 AM   #2
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Re: good service

And how pray tell did you chip those tires, especially now that we put the gear on the right way? Just kidding! Its always nice to see manufacturers who really stand behind their products. The modelling community sure finds out about it in a hurry (and also about the not so good ones)

MAAC 9551L-IMAC 3705
Former SA Chairman
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Old 09-05-2008, 11:42 AM   #3
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I am: Andrew Coholic
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Re: good service

Yes, LEe but it does seem most of the time you hear all about the bad and seldom the good. HUman nature I guess...

Some companies certainly take care of their customers (which is really great!)... even guys like Craig!

Andrew Coholic -MAAC #26287L

1/2A to giant scale, IMAC, SAM, R/C sport, turbine jets, Heli's...
if its got a wing or two and an engine - I like it!
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Old 09-05-2008, 09:15 PM   #4
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Re: good service

I met the same guy at Toledo as well. He was a great guy to deal with. Prices were great and service was above what I ever expected. Went out of his way to ensure I had the right adapter for a spinner I bought. No extra fees to change just a quick question as to what engine it was going on and a quick scan of is book to ensure everything was correct. He has good prices on small hardware as well.
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Old 09-05-2008, 09:28 PM   #5
Gary Maker
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I am: Gary M.
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Re: good service

Craig, glad to hear your success story.. I have delt with a fair number of different dealers over the years at Toledo and have always received great service.

A few years back I got a couple of mini digital volt meters from a company called i4c products that cost $35 each USD. This year at Toledo a new booth was their, different company selling the exact same type anyway item for an advanced fee of $15 each.

I paid my money then thought, hmm, what if they don't send them? How will I ever even contact them? A week after the show, they showed up. Great little piece of equipment at a real decent price.

Have always had great service from Toledo venders!
Stoney Creek Hawks RC
MAAC No. 43659

Radios used: Spektrum DX6i
Current builds: 1/4 scale J3 Cub & Neiuport 17 and KMP B-25.
Currently flying: Scratched Tele 40, Parkzone Stryker & 60" SPAD Debonaire


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